Delivery – Neighborhood
NATIONWIDE FREE DELIVERY IN SOUTH AFRICA

Delivery

Fashion & Clothing: Up to 3 working days

Furniture: 6 – 8 weeks

For orders under R350, Neighborhood charges a standard, non-refundable delivery fee of R50. Should a shopper in an outlying area wish to have their order delivered via standard delivery, a set delivery fee of R100 is charged irrespective of order value.

Standard delivery takes place during office hours and the shopper cannot select the exact date, or time, for the delivery.

There are no standard deliveries after hours, over weekends or on public holidays. Please take this into consideration when selecting your delivery address.

During checkout, the buyer indicates where in South Africa you require delivery and based on the your delivery address and postal code, Neighborhood will indicate which standard delivery options are available free of charge (standard delivery, your post office, or to a pick up point).

In the case of standard delivery, your parcel will be delivered to the address you specified in the checkout process. If nobody is present at the address at the time of delivery, our courier will make a second attempt to deliver on the next working day. The courier will try once more (third attempt), and if at that time there is still no one to sign for the parcel, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be refunded in the same payment method which was used for the order. Should a delivery fee have been charged on the order, this will not be reimbursed, given that the courier has attempted delivery on numerous occasions.

In the case of post office delivery, your order will be delivered to the post office nearest to your address within the postal code you selected. If the parcel is not collected within 30 days of it being delivered to the post office, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be refunded in the same payment method which was used for the order.

In the case of a pick up point delivery, your order will be delivered to your selected pick up point. If the parcel is not collected within 8 calendar days of being delivered, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be refunded in the same payment method that was used for the order.

1.1 Standard Delivery Timeframes

Delivery timeframes for standard delivery depend on the your delivery address, postal code, selected delivery option, and whether your order is being fulfilled from our CT warehouse, our JHB warehouse or both (consolidated order).

When the entire order is being fulfilled from the warehouse closest to the delivery address that is termed a primary delivery. When the entire order is being fulfilled from the warehouse furthest away from the delivery address that is termed a secondary delivery.

In the case of a consolidated order, when items have to be picked and packed from both our CT warehouse as well as our JHB warehouse, Neighborhood will start the order by packing the items located in the warehouse furthest away from your delivery address (the secondary warehouse).

Once the parcel from the secondary warehouse reaches the warehouse closest to your delivery address (the primary warehouse), the packing of the second set of items begins.

To deliver the best possible service experience, Neighborhood will consolidate the parcels from the two different warehouses and send them to the shopper at the same time. This consolidation extends the delivery timeframe somewhat but provides a more streamlined online shopping experience.

Standard Delivery Times for central JHB and CT:

Delivery method Entire order from Primary warehouse Entire order from Secondary Warehouse Consolidated Order
Standard 2 – 3 working days 2 – 4 working days 3 – 4 working days
Pick up point 2 – 5 working days 2 – 5 working days 3 – 6 working days

Standard Delivery Times for JHB and CT surrounds, and other main centres:

Delivery method Entire order from Primary warehouse Entire order from Secondary Warehouse Consolidated Order
Standard 2 – 4 working days 2 – 4 working days 3 – 5 working days
Pick up point 2 – 6 working days 2 – 6 working days 3 – 7 working days
Post office counter 4 – 9 working days 4 – 9 working days 5 – 10 working days

Standard Delivery times for outlying areas:

Delivery method Entire order from Primary warehouse Entire order from Secondary Warehouse Consolidated Order
Standard 3 – 7 working days 3 – 7 working days 4 – 8 working days
Pick up point 5 – 9 working days 5 – 9 working days 6 – 10 working days
Post office counter 4 – 9 working days 4 – 9 working days 5 – 10 working days

Please note that during high volume periods like seasonal sales, Black Friday or Cyber Monday Neighborhood reserves the right to extend their delivery timeframes. Neighborhood will ensure the customer is presented with the extended delivery times before committing to the order.